What Do You Mean There Is No Such Flight?

Saturday 29th October. I have just been sitting catching up on a few jobs on my PC. Chantal has been on her laptop trying to confirm our flights to New York, and couldn’t persuade the web site to accept her details. There was a lot of grumbling, and then she decided to call the airline direct.  I was privy to half of the conversation. …

“I need to confirm our flights to New York on Monday”

“Its …” (Chantal reads out the booking reference)

“Well, that is the number that I have”

“What do you mean it doesn’t exist?”

“I paid with credit card ….”  (Chantal reads out her credit card number)

“What? You have no record of this payment?”

I am suddenly starting to pay attention to the phone call.

“Our flight is number…” (reads out the number)

“But there must be such a flight. We are flying on it”

“Monday morning, 9.00am, Birmingham”

“What? What do you mean you don’t have any flights from Birmingham on Mondays?”

“Of course this is the right airline”

By now I am peering worriedly over Chantal’s shoulder at the paperwork, to check that we haven’t booked 1st SEPTEMBER by mistake. We haven’t.

“Well, yes, we booked through a travel agent. OK I’ll phone them”

I am pleased to say that our Agent, Travelbag, has sorted us out. We are not sure why the airline lady couldn’t find the flight details. Being American, she probably thought that the only Birmingham is in Alabama. Anyway, Chantal called the airline again, and to our relief our flight is confirmed. YEEHAH…WE ARE OFF TO THE STATES!!